Senior Manager - Operations - Insurance

Job Purpose:

To ensure a value-added experience to all operating companies (customer) by partnering with and influencing them on business and day to day operational issues and expectations

Job Dimensions:

Knowledge and Expertise Generalist

Job Complexity: Varied and Diverse Client Relationships

Communication Skills:

Influencing People Management and Strategic Impact Manager

Financial Impact :

No direct/indirect accountability to functional budget or costs. Supports in cost management through achievement of functional goals and leading process improvements.

Geographical Impact:

Sub Function, All Business Unit, Region / multiple countries Function, All Business Unit in 1 Country Function, 1 Business Unit, Region

Principle Accountabilities:

To know the purpose of existence of the team and to be able to deliver to the client on time, to the right quality and keep every promise that is made. To be able to honor the commitments made to internal stakeholders at all times.

Building value by creating process efficiencies through upstream & downstream impact in business - Deliver quality by building a knowledge organization and encouraging, leading and guiding teams to build depth and breadth of technical expertise - Alignment with Operating company's operating model to create logical business operations that deliver excellent customer services

Stakeholders / operating companies deliver value in every sphere of interaction with the stakeholders. The incumbent will be responsible for driving effective client relationship by influencing decision makers on business and operational escalations (including repeat issues). Will be required to provide stakeholders with a value add experience by partnering on operational decisions. Initiate and influence expectation setting discussion with operating companies

Person Specifications:

Education Essential: Graduate Desirable: PG / MBA

Work Qualifications Essential: Desirable: LEAN / Six Sigma / KAIZEN

Training Essential: Desirable: Leadership Skills Development

Experience Essential:

- 10 - 12 years of experience in operations in financial services/ ITES or off shore processing organizations with proven track record in service delivery.

Desirable:

- Should have managed teams of over 80 people.

- Transition/migration experience of large processes

Knowledge Essential: fundamentals of operations management, quality tools

Desirable: understanding of insurance and financial services sectors

Skills & Abilities Essential:

- Analytical ability and Decision making

- Communication, Influencing and Negotiation skills

- Leadership and People management

- Change management

- Planning and Organizing

- Resource Management