Sr Mgr Ops is the first contact for all the managers and clients.   - Ensures Service Level Agreements (SLAs) for the process are met as agreed upon with the requirement.  - Identifies causes for non-achievement of SLAs, develops solutions and executes the same.   - Manages overall P&L for the account(s) from an overall delivery perspective and drives cost optimization initiatives  - Performs trend analysis on MIS data and identifies deficiencies (tools, metrics and reports) and recommends solutions.  - Reviews and analyzes performance reports against targets on a weekly/monthly basis with Operations managers/Team Managers and with client to investigate causes for performance deviations.  - Develops strategic & tactical plans to identify, analyze and effectively respond to needs, emerging trends and best practices. Conducts dip checks of parameters that impact performance & data integrity.  - Monitors compliance adherence through timely audits, generating awareness on the floor etc.   - Manages performance of individual Ops Managers through performance management, career planning strategies and sharing of best practices, therefore managing performance of the entire process.  - Sets KRA for the managers and ensure KRAs are aligned and overall organizational goals.   - Coaches and mentors sub-ordinates. Monitors employee count for full time attendance.  - Responsible for attrition management and arranging for backfills on a timely basis. Works closely with HR to ensure high employee morale and retention initiatives.   - Responsible for staff performance, compensation and rewards & recognition programs.

Bangalore

Senior Manager - Operations 

Senior Manager - Operations  ,Job Description for Senior Manager - Operations  in Avtar Career Creators in  Bangalore for (10-12) years of experience. Apply Now!

Job Description for Senior Manager - Operations  in Avtar Career Creators in  Bangalore for (10-12) years of experience. Apply Now!