InnoQuest Consulting is a Core team of seasoned Talent Acquisition professionals with experience across diverse industries ranging from IT, ITeS, Banking & Financial Services and Telecom with team's core expertise in Mid / Senior Management &Leadership hiring   About Our Client :   Our client is a leader in optimizing the customer experience and helping their clients to become more competitive. They provides a full suite of business process management services from marketing and digital enablement services, consumer interaction services to platform enabling back office business services. Its expertise spans the telecommunications and media, healthcare, insurance, banking, consumer electronics and technology, retail, consumer packaged goods industries, as well as the public sector.   Key areas of responsibilities :  - Manage and execute high impact business / organizational projects which are cross functional in nature.  - Generate business impact / client value adds through Continual Improvement initiatives or transformational thought process  - Support all geographies in Continual Improvement initiatives.  - Support all other Business Excellence initiatives e.g. CSAT, Internal Customers Satisfaction (ICSAT), Operations Self Assessments (Health checks), implementation of Transition Methodology.  - Alignment of organizational metrics to Excellence frameworks.  - Implement strong governance to address Operations Quality and Improvement projects and initiatives.  - Build team capability.  - Six Sigma Black Belt certified Must  Desired skill sets :  - Strong Program management skills.   - Sound knowledge and implementation experience of Excellence models (eSCM, EFQM, Malcolm Balridge, CMM etc.).  - Knowledge of ISO9000, ISO27000, HIPAA is added advantage.  - Work experience as Quality consultants will be an added advantage.  - Capability to train and conduct workshops in Business Excellence.  - Ability to identify process re-engineering requirements against end to end service provisioning.  - Ability to work across various geographies.  - Customer facing and interaction abilities.  - Should be willing to work in Night shifts.

Bangalore

Senior Manager/DGM - Quality - Business Excellence - BPO 

Senior Manager/DGM - Quality - Business Excellence - BPO  ,Job Description for Senior Manager/DGM - Quality - Business Excellence - BPO  in InnoQuest Consulting in  Bangalore for (10-18) years of experience. Apply Now!

Job Description for Senior Manager/DGM - Quality - Business Excellence - BPO  in InnoQuest Consulting in  Bangalore for (10-18) years of experience. Apply Now!