Senior Manager - Customer Service - Insurance Domain - Contact Centre

Job Description:

Responsible in Handling the Inbound Contact centre.

Manage and resolve customer complaints and provide customers with product and service information.

Reviewing the performance on a weekly basis.

Managing Leads, Increasing Customer Contractibility, Quality Management.

Provide professional and organizational development direction to Contact Center operations staff.

Develop the customer service strategy and implement policies and processes in co-ordination.

Desired Profile:

10 - 15 Years of Experience in Customer Service.

Vendor Management Mandatory.

Individual Contributor Role.