Senior Manager - Collections

Only Candidates with a Law degree will be considered for this role

Key Responsibilities :

- Daily monitoring of Group 4 Portfolio for Pan India

- Ensure all locations targets are aligned to the Group 4 targets for Pan India

- Location travel as an when required for review and to ensure performance is at par

- Target to collect maximum amount from Customers for Group 4 Portfolio

- Ensure rollback & normalization of accounts to early buckets

- Monitoring cases closely and taking right treatment for provision accounts

- Ensure legal initiation and enough tools are applied before for provision cases

- Responsible for managing teams assigned - Tele-callers / Field Executives / Agency/Portfolio Managers

- Micro level daily tracking of Collections for each merchant and highlight risk associated if any

- Take corrective measures with cross functional stakeholders against Internal process gaps if any impacting Portfolio Performance

- Performance level matrix is shared with seniors basis required frequency to get Portfolio insights

- Location and Pan India level performance matrix is shared frequently to uplift existing performance

- Resolving service issues impacting Portfolio Performance

- Update feedback trails on system and sending daily collection reports to the concerned reporting head.

- To regularly visit delinquent customer / merchant for the updation of overdue amounts

Qualification :

- Minimum 6-10 years relevant experience needed in handling Woff Collections

- Collection of consumer loans/ business loans

- Minimum a graduate (in any field).

- Preferably a DRA (Debt Recovery Agent) certified professional

- Good knowledge of Computers (MS Office, email communication)

Skills Set & Experience :

- Collections Experience in handling hard bkts - preferable write off pool

- Team Management - Tele-callers and Field Executives

- Good Networking with Recovery Agency / Skip and Legal

- Legal Initiation and 3-5 years working Experience a must. Handling court matters individually.

- More experience in field, meeting Customers and resolving cases.

- Experience in handling mass data volumes

- Should be presentable with good communication skills.

- Should have knowledge of the Collection Process.

- Professional approach towards the Customer.

- Ability to command authority but humble and sincere in behaviour

- Good convincing skills

- Aware of Collection Code of Conduct.

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