- Defining operational strategy & execution road-map, including short, mid & long-term business goals, operating procedures and annual road-map for business process optimization& operation teams  - Leading, inspiring & developing a talented team that supports the strategic and future needs of the business; creating a work environment that engages employees to improve processes & quality, and reduce cost of ownership  - Translating business vision and strategy into operational tactics; initiating & driving business transformation and productivity initiatives in a manner that improve all KPIs (SLA, TAT, CSAT, NPS)  - Leading the entire customer life cycle; serving as end to end point of contact for customer escalations and ensuring a high-quality customer experience; spearheading continuous development and improvement of services   - Devising strategies for minimal revenue erosion and retention of high revenue customers  - Developing SOPs and KPIs/KPAs for smooth business operations; determining areas of improvement in customer service by maintaining regular contact with customers and monitoring customer satisfaction reports & trends   - Interfacing with the business partners (Marketing, Product, Operations, Analytics) and building coordinal relationships with them, thereby developing a win- win situation

Delhi NCR

Others

Senior Manager - Call Centre Operation 

Senior Manager - Call Centre Operation  ,Job Description for Senior Manager - Call Centre Operation  in PatronageHR Solution Pvt Ltd in  Delhi NCR Others for (6-12) years of experience. Apply Now!

Job Description for Senior Manager - Call Centre Operation  in PatronageHR Solution Pvt Ltd in  Delhi NCR Others for (6-12) years of experience. Apply Now!