Senior Manager - BPO operation- with exp in Retail ops- ( services)  Location: Pune  UK's No. 1 business process outsourcing (BPO) and professional services company, at the leading edge of redefining and transforming services. We deliver back office administration and front office customer contact services to private and public sector organisations across the UK and Ireland .  Specialities :   HRO, RPO, Health, Insurance, IT services, Local government services, HR and Payroll, Pensions, Recruitment, Secure systems, Training, Property, Investor and banking, Business travel   Company size-100000 +   Established Yr-1984   Role- Sr Manager BPO operations   Exp-9+yrs ( 6 yrs in Team mgmt role )   Shift- UK  Responsibilities   To deliver business results through effective and efficient management of team members. The Individual will be required to review & improve team performance through continuous improvement. Support the overall company objectives &deliver to revenue targets   Drive Performance and deliver/review agreed service levels   - Meet monthly billing targets   - Implement the capacity plan &manage resourcing accordingly   - Identify process gaps &drive quality projects to improve the process   - Review & feedback on client escalations   - Identify opportunities to maximize efficiency through cross skilling &effective resource utilization   - Communicate with on-shore/clients regarding new projects/IT issues   - Develop direct reports through coaching &feedback   - Oversee action plans/PIP in place for bottom performers   - Engage Team Members through regular 1-0-1s and team meetings   - Liaise with on-shore counterpart to discuss performance   - Managing absenteeism, sickness and holidays for self and others   - Managing attrition through regular review of warning signs   - Conducting interviews to select the best candidates for the utmost fitment in the role profile   - Generate and publish Weekly/Monthly/Quarterly reports   - Participating in periodic performance reviews of process, self and team members   - Identifying Training and Quality needs   - Driving R&R and employee engagement   Connect with us at Shan 9654383898 / Satya 9891329837

Pune

Senior Manager - BPO Operations  

Senior Manager - BPO Operations   ,Job Description for Senior Manager - BPO Operations   in Ally - eXecutive in  Pune for (9-15) years of experience. Apply Now!

Job Description for Senior Manager - BPO Operations   in Ally - eXecutive in  Pune for (9-15) years of experience. Apply Now!