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04/11 Sameer Gandhi
Senior Executive at Maven Workforce

Views:18830 Applications:266 Rec. Actions:Recruiter Actions:77

Senior Manager/AGM - Continuous Improvement - Blackbelt - BPO (9-20 yrs)

Delhi/NCR/Gujarat/Baroda/Gurgaon Job Code: 391251

Roles and Responsibilities :

Responsible for driving the continuous improvement initiatives / projects and implementing QMS for the assigned engagements.

This includes :

- Is responsible for creating a continuous improvement culture across the global BPO by fostering the six-sigma methodology.

- Ensures the Continuous Improvement approach across Engagements and Centers

- Is responsible for mentoring Lean Six Sigma Black Belt, Green Belt and Yellow Belt projects as required.

- Is responsible for ensuring 100% staff is trained on Lean Six Sigma Yellow Belt.

- Supports process alignment based on GPM

- Reports monthly Delivery Excellence progress against targets to the Engagement Stakeholders through Balance Scorecard

- Fosters the global sharing of innovation, new methodologies and best practices.

- Supports QMS implementation as required

Requirements :

- Minimum Black Belt Certification from the reputed institution

- Demonstrated practical experience in quality management systems in an ISO certified organization.

- Ability to communicate effectively in visual, oral and written form.

- Motivation to up-skill in Quality concepts, principles, practices and techniques.

- Preferred with BPO experience of 13-15 years+ in quality profession

- 15 years,Gurgaon Location

- 13 - 15 years,Baroda

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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