HR Consultant at Global Professional Services
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Senior Group Manager/AVP - Operations - P&C Insurance - BPO (10-12 yrs)
- Process management - Responsible for management and coordination of overall operations, SLA delivery across all processes, quality and general administration for a very key Insurance data process.
- Client interaction- Excellent Client Management, aiming at excellent Voice of Customer (VOC) scores.
- Manage conference calls/other communication with the client and build a rapport with key client contacts.
- Team Management and People Development - Lead & motivate a team of Support and Operation Leaders and ensure their development through direct coaching/feedback wherever required, Support Learning and development initiatives, Coaching and counseling, staff motivation retention programs. Effectively implement rewards/recognition, appraisal & Incentive programs. Create cross-functional teams to encourage team building.
- P and L accountability.
- Farming, supporting new business initiatives.
- Internal co-ordination with Projects and EUs to meet SLA standards.
- Transitioning support.
- Responsible for ensuring the infrastructure utilization is done keeping in view the business requirements/new process migrations.
Qualifications/ Academics expected
- Total 10-12 years experience in ITeS industry. Graduation/Post Graduation.
Preferred: Experience within the Insurance Domain, exposure to handling P&C Operations
Competencies/ Skill set:
- Solid operations management experience.
- Experience working in milestone and deadline driven environment
- Familiarity with the organization and ability to liaise with different departments and business owners as required.
- Ability to influence leadership, work with people and drive towards common solutions and issue resolutions.
- Experience coaching team leaders and working teams in delivering their projects.
- Experience in Quality Management
- Excellent communication and presentation skills.
- Good numerical and analytical ability.
- Proven business acumen
Familiarity with IT and experience in liaising between business and IT
Angeline
HR Consultant
09822524763
GPS
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