Senior General Manager - Training - BPO

- Build and implement the training strategy for the overall BU

- Independently enable scalability of the function in dynamic and fast growing BU

- Own SLA - 100% Adherence to SLAs and training Calendar

- Ensuring 100% client satisfaction Index on training and training initiatives

- Co-own Operations Quality target

- Maintain and Review Training Standard Procedures

- Meet internal KPI

- Training Review with Internal & External Customer

- Own New Hire Orientation and manage attrition during training

- Custom training as per Ops/Client requirement

- Coaching and Feedback, Soft Skills training, etc

- Knowledge Management Implementation

- Develop new and improved modules

- Managing performance of team and driving them

- Developing Trainer skills

- Mentoring Trainers

- Career path for Trainer, Succession Planning

- Selecting and Evaluating process Trainers

- Trainer Evaluation Periodically

- Devise mechanism to continuously improve throughput

- Review Training MIS Job Responsibilities

- Ensuring Training Records as update, Meeting ISO requirement

- Monitor and Implement Training Feedback

Functional Experience :

- 7+ Years in Training

- Extensive exposure to Insurance - GI

Education / Qualification : Post Graduate

Scope of Work / Area of Influence : To lead training function for BFSIH

This will be achieved through a team of AVPs, Managers and Trainers