Customer Insights and Resolution Team is a Global team of Bankers spearheading the - Insights Based Sales - approach for Bank and in turn supporting the Relationship Managers and Product Teams with their Client Meetings. Support various teams within Bank's Institutional which are International, Institutional, Corporate & Commercial Banking and Financial Institutional Group.

The various types of work and analysis undertaken by the Customer Insights & resolution team are as follows:

Industry Research: In-depth analysis of the Industry to understand the changing trends and its implication on the company/companies in focus. This would include Forward looking analysis, Modelling and identifying Solutions for specific issues at hand. Provide Bank views on commodities as and when requested. The Industries we cover: Agri, Natural Resources, Diversified Industrials, TMET, Healthcare, U&I etc. Formulating Campaigns for the Bank

- Industry Campaigns: Forecast Capital Requirement in a particular Industry/Sector Overview of Debt Capital Markets, Working Capital Campaign, Regulatory Capital Campaign for Banks, Liquidity Campaign for Insurers, Fx Hedging Solution for PE- s, Balance Sheet Management Campaigns for Schools, Law Firms and Hospitals

Company Research: Applying Corporate Finance concept to analyse companies, Identifying growth opportunities and areas of improvement. Identify issues with the company and provide appropriate solutions.

1. Peer analysis based on turnover, Leverage, Liquidity and Profitability

2. Optimal Capital Structure, Funding Mix/Diversification - Capital Structure Solution for both Corporate and Financial Institutions

3. Identify potential Targets where a client is looking for inorganic expansion. Provide a Valuation (Relative, DCF) of the Target - M&A solutions

4. Forecast Income Statement, Balance Sheet and Cash Flow Models - Liquidity/Funding needs

5. Working Capital Solutions

6. Quantifying impact of Regulatory changes on companies and Potential Solution

7. Provide Basel III/IV, Solvency II Compliant Capital Structure Solutions to Banks and Insurance

Risk Management Solutions: Identifying Exposures across Fx, Rates and Commodities and modelling any impact on companies due to abrupt movements. Back Testing Hedging strategies and Structures to analyse historical performance. Provide various Risk Management Solutions and Model various Scenarios to assess the potential outcome.

1. Proxy Basket for illiquid Currencies

2. Monte Carlo simulation to identify the Hedge to minimise exposure

3. Hedging Jet Fuel for Airlines

4. Interest Rate Optimisation for Deposits

Strategy: Support the International division in its Strategy with an objective of Revenue Maximisation and Risk Weighted Assets (RWA) Optimisation. Identify new revenue streams for the bank through - Corridor Management Account Planning- looking at Trade and Portfolio Flows and focusing on Industry Growth story. Generate new product Opportunity with New Clients/Existing Clients. Calculate the Wallet Size of each client/potential client and identify the Revenue Gap to be covered.

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