- The person will be part of the financial hub and handle the BFSI accounts PAN India based out of Mumbai.

- 10+ yrs of sales exp handling BFSI vertical.

- Software selling exp is must.

- The Services Account Manager (SAM) is responsible for ensuring the overall implementation success of SAP solutions and business processes through close working with customer and partners.

- Within the business unit, the SAM provides leadership and management predominantly around SAP Services offerings and project delivery.

- The SAM is expected to encourage effective teamwork that exceeds customer expectations while being assigned revenue, contribution, and customer satisfaction targets for the group of accounts.

- The SAM bears responsibility for Consulting team deployment and delivery and collaborates with team members (sales staff and solutions architects) in the development and presentation of customer solutions.

- The SAM is expected to ensure delivery of SAP projects on time and on budget.

- Working exclusively on SAP License customers, meet annual services revenue and margin targets by identifying, selling and managing execution of service opportunities.

- Work collaboratively with Account Directors and the Project Managers to develop account plans and sales and services strategies for assigned clients.

- Establish and maintain - C- Level- working relationships, providing clients with a single point of contact for all SAP services, including consulting, education, AGS and Business Consulting

- Maximizing the services footprint within assigned clients

- Provides strategic thought leadership and management, within the Field Services business.

- Build credibility/trust with clients during all phases of the Customer Engagement Life cycle through ongoing coaching, advice and stewardship.

- Develop long term value realization plans by defining and managing appropriate portfolio of projects, to achieve customer business objectives.

- Monitor the operational integrity of the clients operational environment and suggest continuous improvement opportunities

- Provide the - Voice of Experience- with a broad perspective on projects, implementation activities and operational issues.

- Oversee service sales administrative functions such as opportunity management in CRM, contract preparation, contract negotiation, project staffing and resourcing, pre-invoice reviews, margin analysis, risk reviews, etc.

- Maintaining a high degree of customer satisfaction to develop reference able clients

- Monitor the delivery of services projects and manage the risk exposure for the assigned clients.

- Liaise with all members of Partner community (Consulting, IVN and other) to maximize support for clients and develop relationships based on mutual success.

- Liaise with the Resource Managers and Managing Principals to ensure visibility of future consulting skill requirements and take responsibility for the resource planning process for assigned clients.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.