Sales Manager - In-Bound Call Centre

In-bound Sales Manager

Mumbai

- Report directly to Regional (APAC) Director

- Complete responsibility for 20+ member team

About Our Client

The In-bound Sales Contact Centre set-up for a leading Global Firm

Job Description

Reporting to an Regional (APAC) In-bound sales director and the India Country Manager, you will lead a team of 20+ agents to ensure efficient response to all marketing inquiries, in a manner that ensures that the team expertly cross-sells across the portfolio of products to achieve daily, weekly & monthly sales &/or revenue targets. Primary duties include:

- Recruiting and training multi-product sales experts

- Ensuring team compliance with call-standards & processes

- Ensuring team is kept up to date on all business, systems & product developments

- Achieving Monthly, Quarterly and Annual revenue & deal targets for all products

- Ensuring that all commissions computations are accurate and processed timely

- Carrying out continuous call monitoring & coaching through recorded calls

- Pro actively seeking out sales and business development opportunities

- Working to ensure sales leads are optimized and revenue maximized

- Driving a high energy, enjoyable and rewarding working environment

The Successful Applicant

You will have 8-10 years of sales management experience (preferably B2B) in a contact-centre/BPO set-up with at least 3 years’ of leadership experience; having led a team upwards of 20 Agents. Experience in managing transformation projects, using call centre technology and managing sales reports is a must. Strong Computer, Communication and presentation skills are required.

What's On Offer

An opportunity to lead a large team in a growing MNC set-up, that offers great pay and prospects