RSB Technologies - Senior Quality Analyst

Job Description:

- Develop queries using Boolean and temporal logic to deliver the foundation for analysis to objectives agreed with the customer.

- Perform analysis of query/call listening results in line with customer objectives to develop business cases.

- Compile analysis results and create presentations.

Desired Profile:

- Graduate with minimum 4 years experience of Contact Center.

- Atleast 2 years experience in call quality function.

- Excellent spoken and written communication skills for English.

- Must have worked with process excellence/operational excellence/transactional quality.

- Client relationship experience is must.

- Exposure to Six Sigma techniques along with one completed project would be preferred

- Supervisory Experience in quality domain would be an added advantage

- Exposure to transition or project management would be an added advantage

- Exposure to MS Power point, Visio, Micro Strategy would be an added advantage