RM - Corporate Business Group - General Insurance

Job Title/Designations: Relationship Manager - CBG

Band: M

Department: Corporate Business Group

Cost Centre: Corporate Business Group

Reports to: Area Head

Works With: Underwriting, Claims, Operations, Finance & Legal, Re Insurance, IT

Job Objectives:

- Achieves Targeted GWP

- Achieves Targeted Portfolio Mix

- Achieves Profitability %

- Acquires new clients

- Retains existing clients

- Focusses on cross selling activities

- Generates Client Testimonials

- Manages client expectations & satisfaction.

- Gathers Market Intelligence

- Manages Alternate Channels

- Manages Interdepartmental process-coordination.

- Adheres to Internal processes, TATs, Compliance requirements.

- Implements process aimed at Customer-servicing.

- Keeps abreast of changing internal processes and adapting to the same.

- Collaborates effectively with team members and others.

- Shares relevant knowledge and information with team members.

- Ensures self attendance for all relevant training sessions

- Communication skills - Written / Oral/ Presentation

- Negotiation Skills

- Can advise customers on identification of risks and mitigation of risks

- Shows ability to leverage channels to enhance / increase profitability and growth