Director at Burgeon Talent Consultants Pvt Ltd
Views:861 Applications:21 Rec. Actions:Recruiter Actions:16
Retention Manager - Telecom (5-8 yrs)
Retention Manager
Job Purpose :
To take ownership of improving and retaining suspended customers
Tasks and Responsibilities :
- To design and develop location retention strategy
- Formulate, monitor and be responsible for Retention Budgets
- Analyse Market Statistics, Reduce Churn
- Able to handle a Team of Retention Officers and Channel Partners
- Advance Computer Skills to manage Data Analysis
- To promote customer requirements
- Take leadership in measuring and enhancing customer satisfaction
- Ensure the regular follow up for renewal of accounts of customers by team
Skills :
- Good leadership skills and, ability to generate passion, commitment and motivation around himself
- Planning, evaluation & decision making skills
- Strong Communication skills
- Good Conflict resolution skills
- Interpersonal orientation skills
- Ability to manage stress
Graduation : B Com /MBA
Profile :
- Specific industry experience in the field of ISP is desirable
- Telecom business awareness.
- Should be customer focused, energetic, proactive, confident, good communicator and committed to deliver.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.