Manage retail channels and grow customer and revenue market share. Key purpose of the role includes:
- Increasing footfall, conversion-to-customers and sales / footfall at the retail channels
- Increasing profitability of stores through innovative sales and revenue maximization programs
- Enhance customer experience across all retail outlets
Sales:
- Achieve sales target for all products (Voice-Postpaid/ prepaid, data, VAS, handsets etc.) at stores
- Facilitate roll-out of retail outlets - Stores, (incl. selection of partners, location etc.)
- Ensure and monitor quality of acquisition through the retail channel
Revenue:
- Achieve revenue targets at stores.
Profitability:
- Assist Store in-charges, channel partners manage key operating costs - store operating cost, people cost etc.
Customer Service:
- Manage churn and achieve customer satisfaction for walk-in customers at retail outlets
Marketing:
- Work with Marketing Team to recommend marketing, branding and promotion activities
People:
- Oversee store in-charges,
- Keep employee-retention and motivation levels high through regular reviews of performance of both on-roll and off-roll employees
- Identify gaps in performance of immediate team and ensure training to bridge the same
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