Retail Lead - Telecom

Designation: Retail Lead

Qualification: Graduation/ MBA

- Manage retail channels and grow customer and revenue market share.

Key purpose of the role includes:

- Increasing footfall, conversion-to-customers and sales / footfall at the retail channels

- Increasing profitability of stores through innovative sales and revenue maximization programs

- Enhance customer experience across all retail outlets

Sales:

- Achieve sales target for all products (Voice-Postpaid/ prepaid, data, VAS, handsets etc.) at stores

- Facilitate roll-out retail outlets - Stores (incl. selection of partners, location etc.)

- Ensure and monitor quality of acquisition through the retail channel

Revenue:

- Achieve revenue targets at stores.

Profitability:

- Assist Store in-charges, channel partners manage key operating costs - store operating cost, people cost etc.

Customer Service:

- Manage churn and achieve customer satisfaction for walk-in customers at retail outlets

Marketing:

- Work with Marketing Team to recommend marketing, branding and promotion activities

People:

- Oversee store in-charges, leads

- Keep employee-retention and motivation levels high through regular reviews of performance of both on-roll and off-roll employees

- Identify gaps in performance of immediate team and ensure training to bridge the same