Reliance Life Insurance - DM/Manager - Business Excellence

Position: Deputy Manager/Manager - Business Excellence

Location: Goregaon - Mumbai

Reporting to: Head - Business Excellence

Specific Responsibilities:

- Working closely with Functional Quality Representatives (SPOCs) to achieve Process Standardization, Documentation & Updation of standardized processes, Implementation of standardized processes, Preparation of departmental dashboards and review with respective HoDs, MISs & Data collection - need basis, Root cause analysis for escalated/important complaints - need basis and Improvement Initiatives

- Working closely with internal/ external agencies to schedule and conduct Process Audits, Quality related Trainings, ISO Certification, Six Sigma/ Lean implementation etc.

- Designing and setting up Management Information System for Key Metrics

- Identifying and Implementing Process improvement Initiatives using Lean & Six Sigma Methodology

Key Performance Indicators:

- No of projects/ process improvements completed

- No of ideas implemented

- Revenue realised/ cost saved

- External customer satisfaction survey score;

- Implementation (with automation) of Standardized Processes & Internal Measurement Systems

Qualification:

- Graduate (Engineer / MBA preferred)

- BPMS SPOC, Six Sigma Certification (Green Belt / Black Belt) Preferred.