Relationship Manager - Retail Branch Banking - Bank

Building Strong

Relationship -

- Work effectively with customers to deepen relationship with bank. Building long term relationships with sustainable growth in revenues

- Know the customer's business to proactively provide financial solutions

- Acquisition of new preferred customers

- Providing complete solutions to clients by catering to their daily banking needs & answering to their various banking queries, services

- Retention of the customers by providing the best possible services and being the dedicated point of contact for these customers

- Maintaining and enhancing relationship with all portfolio customers such that 125 customers are contacted every month and entire portfolio is contacted at least once every quarter

- Recording complaints as per the specified process and resolving all complaints received from preferred customers within the stipulated TAT's

- Customer interactions are duly updated on CRM Next

Financial Acumen

- Portfolio Management

- Risk analysis & Diversification

- Financial Planning & Advisory ; Hedging Methodology

- Closely studying & suggesting investment patterns, i.e. capital allocation in different asset classes and capital rotation as and when required

- Understanding of diverse facets of financial planning, including investments, and banking

- Balance Sheet & Cost Benefit Analysis

Revenue Generation-

- Enhancement of the relationship by cross-selling products and services as per the profile & need of the customers

- Utilizing the sales resources (BDR or COEX or Asset Coordinator for optimal sales support

- Sales across all product segments-TPP, Assets, Cards, HSL.etc

- Achieve assigned level of Income target and maximize profitability of the portfolio

- Monitor large amount movements

Market Analysis-

- Up to date comparison/information of Bank products and other similar available products in the market

- Technical & Fundamental analysis of stocks, assessing resistance & support, proper analysis whether it is undervalued / overvalued

- Closely monitoring market sentiments

- Up to date knowledge on government policies and its impact on Corporate, Individuals, NRI- s/Expats

- Up to date info of Forex market

Candidate from entire BFSI can apply