Regional Sales Head - Forex - Retail Foreign Exchange

Regional Head Sales - Forex (Retail Foreign Exchange)

Business Group : RBG-Sales-Forex

Grade : M1- M2

Back ground :

Retail forex team is responsible for the product, process and channel management for foreign exchange business. This team is also responsible for driving product and channel level initiatives for Retail / Wealth / Privilege / NRI segment.

- Buy and sale of Foreign currency notes

- Buy and sale of Travel card

- Outward remittance

- Sale of above products through alternate channel

Key deliverables for this role are :

Branch Role :

- Revenue target achievement based on annual Operating Plan

- Volume target achievement (Travel card and outward remittance) based on AOP

- Drive Relationship Managers - Forex and track

- Employee activation on Forex product

- Employee productivity

- Customer activation on Forex product

- ERV customer (existing Forex active)

- NCA customer (customer buying from competition)

- Business development initiatives

- Design & implementation of all channel specific campaigns / marketing promos through Relationship Managers - Forex (Branch)

- Branch visibility

- Customer awareness campaign

- Ensure tracking of ERV activities at branch level

- Tracking of productivity and efficiency at branch level

- Ensure all channels are trained on Forex Product & processes

- Ensure roll out of various R&R initiatives for the channel

- To ensure 100% compliance on the Regulatory and PAC guidelines on sale of Products & services as circulated from time to time. To control Frauds, through implementation of controllable measures.

Drive Alternate channel business :

- Revenue target (Alternate) achievement based on annual Operating Plan

- Volume target achievement (Travel card and outward remittance) based on AOP

- Alternate channel activation through Relationship Managers - Forex (alternate)

- Tie-up with FFMC

- Tie-up with Education consultants / Travel agents

- Tie-up with Hospitals

- Tie-up with Corporate

Skill Set :

- Candidate with experience in Hard core FX Sales

- Knowledge of Channel Sales Function with fixed Monthly fees targets.

- Good verbal and written communication skills

- Ability to forge an understanding and build relationships

- Build processes, systems and structure to improve productivity of the channel

- Understanding of customer needs and putting in process for enhancing customer experience

- Ability to drive teams through coaching and timely feedback to achieve desired productivity goals

Desirables :

- Thorough understanding of the Governing FOREX Regulations (like FEMA etc)

- Understanding of dynamics of the FX markets.

- Understanding of the various channels available in the business for approaching Customers, and attendant revenue stream there of.