HR-Talent Acquisition at Iris Corporate Solution
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Regional Manager - Customer Care - Logistics Firm (7-13 yrs)
Only FEMALE Required
Hiring for leading Logistics company.
Location : Delhi
Designation : Regional Manager - Customer Service (Only female candidates can apply)
Job Purpose:
- To be responsible for execution and implementation of Company's Customer Care Objectives by contributing Customer Care recommendation and information to strategic plan and reviews; preparing and completing action plans, implementing Customer Care standards, resolving problems; completing audits; identifying customer care trends, determining system improvement and implementing change.
- Handling all major key Customers and maximize Customer Satisfaction through continuous improvement in
- Customer Care Processes and systems based on Customer feedback analysis.
- Monitor to increase the delivery strike rate of the Customer Care Centers
- Increase the monthly revenue of the key Customers
- Supporting and collecting the outstanding payment from the Customers
- Share timely and accurate monthly MIS reports with the Senior Management Team.
- Monitor the performance of Customer Service at Delivery Centers of the entire Region.
- Monitor and develop the performance of Call Centre Team
- Monitor and provide periodic feedback and counselling to Customer Care team for continuous improvement of their functional efficiency
Candidates having experience in customer service from eCommerse/Logistics/Retail can share profile
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