Regional Head - Customer Service - BFSI

No. Of Positions : 4 ( 2 Mumbai, 1 Delhi, 1 Bangalore )

Client: Financial Services

Responsible:

Controlling customer service/support activities in a large state or multi-state region. Achieving customer satisfaction and financial objectives.

Main activities:

- Delivering customer service, including both field and onsite services.

- Achieving contractual obligations to customers (service level agreements) and financial objectives.

- Achieving coordination of day to day operations through subordinate managers.

- Planning resource requirements within the state/region (recruitment, technical training).

- Providing service business inputs to large tenders.

Key skills:

- Generally incumbents must have strong technical backgrounds, however business management skills are equally important.

- Developed skills in planning and organising large service delivery, financial analysis skills and ability to influence customers at the highest level.