We are looking for an Assistant manager/ Manager- Quality, for a Telecom Operator client of an MNC BPO.

Please find the details of the requirement below.

Position - Assistant manager/ Manager- Quality

Client - A reputed MNC BPO with a headcount of more than 50000 employees

Location - Mumbai

Experience - 4-5 Years in Music Company/ with a content Provider/ Telecom BPO

Qualification - Preferably Full Time MBA from a reputed institute.

Salary - Best in the industry

Job Description:

- Responsible for testing Menus, Voice Recordings, Song quality and overall quality of service for the Value Added Services

- Manage the Team and allocate responsibilities

- Conduct regular Audits and Checks on the team and Quality Assurance

- Be a Single Point Of Contact for the client

- Maintain Schedule of the daily routine, Prepare MIS and other reports

- Create product calendar and Brief relevant teams on new products and services

- Identifying process gaps

- Monitor performance of platforms, products and services

- Responsible for customer invoicing and collections

- Coordinating with vendors and closing open issues

If you are interested, please send your updated resume with salary details to bindya@talentahead.com

Bindya Chelly