We are looking for an Assistant manager/ Manager- Quality, for a Telecom Operator client of an MNC BPO.
Please find the details of the requirement below.
Position - Assistant manager/ Manager- Quality
Client - A reputed MNC BPO with a headcount of more than 50000 employees
Location - Mumbai
Experience - 4-5 Years in Music Company/ with a content Provider/ Telecom BPO
Qualification - Preferably Full Time MBA from a reputed institute.
Salary - Best in the industry
- Responsible for testing Menus, Voice Recordings, Song quality and overall quality of service for the Value Added Services
- Manage the Team and allocate responsibilities
- Conduct regular Audits and Checks on the team and Quality Assurance
- Be a Single Point Of Contact for the client
- Maintain Schedule of the daily routine, Prepare MIS and other reports
- Create product calendar and Brief relevant teams on new products and services
- Identifying process gaps
- Monitor performance of platforms, products and services
- Responsible for customer invoicing and collections
- Coordinating with vendors and closing open issues
If you are interested, please send your updated resume with salary details to firstname.lastname@example.org