Roles and Responsibilities  - Handling a team of 15-20 QAs or QTLs  - Implement Operational Excellence Tools (5S, RCA, Lean, Standard Work, Continuous Improvement, Six Sigma, Tiered Accountability & GEMBA).   - Establish and maintain Quality Management system for the account  - Identify and develop end-to-end process transformation opportunities and strategic profit improvement initiatives  - Lead new process design (Designing As-is and To-be Process Mapping) and propose alternate business process designs   - Effective implementation models surrounding quality control of Digital/IT projects and plan for technical efficiency/productivity improvement   - Replicate best practices from other locations/processes to improve process performance.  - Design training programs, train staff on Operational Excellence Tools & promote culture of Kaizen.   - Support & guide staff on quality related projects as a part of their career development plans.   - Carry out effective Knowledge Management   - Participate actively in all quality related audits both internal as well as external   Key Deliverables (KRA/Measure)  - Knowledge : Understanding of the process, evaluation & feedback, reporting and analysis  - Reduction of rework and Cost of poor Quality(COPQ)  - Should be able to handle & achieve the departmental and client requirements  - Maintaining secrecy of data  Applicant's Specifications & Qualification  - Graduation/PG (any discipline) with 10-12 years of experience of working in an International/Domestic BPO/KPO  - 5-6 years of experience in BFSI domain with sound knowledge of the processes  - Should be open to work 24/7  - Six Sigma Black Belt / Green Belt certified leading at least 2-3 projects lead individually.  - Experience with structured process improvement methodologies, including but not limited to Lean   - Strong business acumen and the ability to develop and deliver rigorous financial and/or statistical analysis to quantify business case scenarios, options and risks  - Internal Quality Auditor in ISO 9000 capability models  - Ability to view the issues end-to-end and develop RCA and corrective action plans with tangible results.  - Demonstrate excellent communication skills; ability to present ideas and solutions in a logical and articulate manner with the self-confidence to work with Senior Executives  - Experience in setting risk management frameworks  - Ability to work within challenging environment with tight delivery timelines; Self-motivated Team player and a proven leader  - Out of the box thinker to develop tools and processes for best utilization of resources.  - Ability to manage Internal and external clients; Strong conflict management skills.  - Self-motivated Team player and a proven leader  - Excellent skills on Excel/Quality Tools / Data Analysis /Minitab/Analytical Skills / Reporting  Salary offered: 10 - 14 LPA

Hyderabad

Quality Manager/Senior Quality Manager - BFSI Domain - BPO 

Quality Manager/Senior Quality Manager - BFSI Domain - BPO  ,Job Description for Quality Manager/Senior Quality Manager - BFSI Domain - BPO  in ABC Consultants in  Hyderabad for (10-12) years of experience. Apply Now!

Job Description for Quality Manager/Senior Quality Manager - BFSI Domain - BPO  in ABC Consultants in  Hyderabad for (10-12) years of experience. Apply Now!