Hiring for Quality - Process Excellence profile for Manager at Bangalore location with the leading brand in the industry.

- Candidate must have relevant experience into Voice Process.

- Candidate must be Black Belt Certified.

- Candidate must be open for shifts as per the process requirement.

Overall Purpose of the Job:

Job Description: Quality Manager

Experience: 8-13 years for any graduate. - No correspondence.

Domain Experience in Customer Service - Voice Process

Mandate: Black Belt Citified.

Key Responsibilities:

- The position's main responsibility is to facilitate the development and implementation of significant process improvements within the company enabling the organization to meet's targets and help improve processes that directly affect the company's ability to deliver to its customers.

Below is the detail of the responsibilities of the incumbent:

- Identify high impact process improvement opportunities by facilitating discussions/assessments/workshops with Sr. management & clients.

- Lead and drive process excellence through process management, lean, six sigma and other continuous improvement tools and methodology.

- Will partner with diverse stakeholders to drive continuous improvement initiatives

- Analyze data and understand current issue and concern and be able to influence a data/fact based decision making

- Lead a structured metric assessment for functions at regular intervals to identify areas of concern, baseline/re-baseline metrics to align the function to the changing requirements and to place sustainable controls and ensure compliance.

- Work closely with various function/operation teams to identify performance gaps, identify root causes and drive actions to closure and instill a Zero Surprise environment.

- Lead Process Improvement initiatives that will drive short to long term solutions that will ensure improvement on process efficiencies and effectiveness

- Build a culture of operational excellence in the organization by running multiple programs in the Six Sigma/lean/Analytics domain.

- Coach & mentor the operations team on application of any continuous improvement tools (lean, six sigma, etc.) and help build capability in operations team.

- Facilitate LEAN workshops, client visits, and participation in any company sponsored programs

- Work closely with operations teams to identify performance gaps, identify root causes and drive actions to closure.

If interested, contact Nadeem Iqbal on 9289226417

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