Lead Consultant at LIVE CONNECTIONS PLACEMENTS PRIVATE LIMITED
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Quality Manager - Greenbelt/Blackbelt - IT/KPO (7-11 yrs)
Quality Manager - GB & BB
Looking for Green Belt Certified for Hyderabad Location where the CTC is up to 12-14 Lakhs & for Chennai - Looking for Black Belt Certified
Education : Post Graduate in Finance.
Roles and Responsibilities :
- Continuously monitor the operations performance
- Identify the key factors which will have impact on SLAs by way of regression and continuously monitor the same by way of control charts
- Monitoring the team's Capacity utilization and help them in load leveling
- Analyze and help the team to bridge the gap if any issues in meeting the SLAs
- Identify the failure mode involved in the processes and help them to mitigate the risk through RCCA, FMEA SWOT/PEST analysis.
Productivity & Efficiency enhancements (Cost to serve savings) :
- Define, classify and evaluate qualitative and quantitative data
- Perform the yield analysis to identify the processes where there is a dip in productivity
- Apply Lean techniques to reduce cycle time, wait time and increase productivity
- Help the operations team to reduce their cost by looking at the various levers of span, seat utilization, FTE releases, transport cost, technology costs etc
Continuous Improvement -
- Encourage the teams to contribute ideas for improving the processes by guiding them with quality initiatives and mentor quality projects using Six sigma and lean methodologies
- Develop a control plan for ensuring the ongoing success of the improved process including the transfer of responsibility from the project team to the process owner
- Process Standardization & Transformation
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