Quality Manager - BFSI/BPO/IT/Insurance/Telecom

Quality Manager

Key responsibilities :

- Looking for a candidate using BPM (Business Process Management) Tools to design their processes or improve their their process.

- Modifies and improves Customer's Complaints by resolving their complaints and improving the process.

- Provides better solution and process to their customers.

- Facilitate business processes design and BPM tool configuration, along with stake holders.

- Support capacity building on process knowledge and business excellence competency across the unit.

- Support analytic on process performance, service levels, gaps; and provide insights for improvement.

- Facilitate green belt / lean improvement projects.

- Drive a culture of permanent process fix to problems, through structured RC.

- Implement BSC based KPI programme and facilitate consistency of measurement system.

- Thorough understanding and hands-on experience on Process Design.

- Should be able to critique the processes & identify the NVAs.

- Should have understanding of Handling any BPM tool.

- Certified auditor for at least 1 quality Standard (TL 9000/ISO etc).