Key Responsibilities:

- Own the Quality Process end-to-end and ensure satisfaction from all stakeholders

- Front face the client regularly and continuously to mitigate business needs

- Ensure that all Quality targets are met continuously for all Lines of Businesses

- Continuously suggest improvement methodologies

- Suggest and implement proactive methodologies of issue identification and resolution

- Evaluate QA & QAM effectiveness and take corrective actions

- Evaluate effectiveness of QA Audit & Feedback interventions

- Ensure periodically through Gage RnR that repeatability and reproducibility is in place

- Ensure completion of RCAs within the TAT provided by stakeholders

- Ensure weekly calibrations are conducted with client and with internal stakeholders

- Ensure minimal calibration variations of T&TQ Team

- Provide crisp and specific feedback to Front Line Recruitment Teams on quality of new hires

- Ensure adherence to BPMS

- Ensure - 0- Non-Compliances in all Internal and external audits

- Design & develop training processes (need identification to feedback and follow through) in consultation with the training teams

- Ensure uniform quality of feedback is delivered by all QAs in line with business requirement

- Interact and streamline channels of communications with other Functions and Clients

- Provide quality floor support, feedback, refresher and corrective training, as and when required

- Groom and develop talent in-house

- Be a role model for the team

- Ensure a VMP is developed & implemented every month, based on a robust Audit Plan

- Conduct periodic checks in the organization of all functions

- Publish periodic reports of all activities

Desired Skills:

- GB Certified

- Good Knowledge about computers

- Excellent communication skills.

- Good people management skills

- Excellent Analytical Skills / Quantitative skills

- Expert in Data Handling / data interpretation

- Process Oriented

- Adept at Planning and Decision making

- Ability to prioritize and meet deadlines

- Adept at Multi-tasking and must be detail oriented

- Strong organizational skills and Presentation skills

- Ability to work under pressure

- Excellent in Time Management and self motivation

- Excellent Interpersonal skills and Team work

- Ability to drive initiatives to closure

- Ability to deal with all levels of employees

- Ability to provide leadership, direction and motivation to build high performing teams

Call@09818200590

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