Manager/ Senior Manager Quality

Job Description:

1. Work together with process owners and Operations Leaders to ensure there are appropriate control mechanisms in place to ensure zero surprise operations

2. Work with cross-functional teams (such as operations; support teams) to identify, track and ensure delivery of all GB / Ops initiatives projects.

3. Improve customer satisfaction and reduce process variation through application of Lean Six Sigma tools and tactics

4. Lead Quality Projects for the business, individually complete 2-3 high impact projects per year per corporate guidelines.

5. Identifying areas of significant Customer Business Impact and improvement opportunities therein and provide strategic direction & thought leadership

6. Focus on Process improvement and cost reduction for clients to deliver tangible benefits

7. Lead and Implement business process management system

8. Drive and Track Quality DNA - training, testing & certification, Lead any other analytics and productivity initiatives that come up

9. Coaching and Mentoring Process Owners and Team Members in DMAIC and Lean

Candidate Profile:

1. Should have experience in F&A

2. Preferred Green Belt/Black Belt certified

3. Should have understanding of Lean and Six Sigma

4. UK Shift role to be acceptable

5. Open to travel (based on projects)

For a leading Client in ITES industry

If interested; please share CVs at- upasana@mancerconsulting.com