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03/10 Amrit sharma
HR recruitment at Babajob.com

Views:1449 Applications:57 Rec. Actions:Recruiter Actions:32

Quality Head - BPO (8-13 yrs)

Bangalore Job Code: 263340

Quality Head

JD :

- Devising and establishing a company's quality procedures, standards and specifications

- Reviewing customer requirements and making sure they are met;

- Working with sales staff to establish quality requirements;

- Setting standards for quality

- Looking at ways to reduce process redundancies and increase efficiency;

- Defining quality procedures in conjunction with operating staff;

- Setting up and maintaining controls and documentation procedures;

- Monitoring performance by gathering relevant data and producing statistical reports;

- Making suggestions for changes and improvements and how to implement them;

- Using relevant quality tools and making sure managers and other staff understand how to improve the business;

- Making sure the company is working as effectively as possible to keep up with competitors.

- Developing and implementing the Quality department's strategy, to ensure it meets the business requirements and customer deliverables, as well as ensuring the departmental performance against goals.

- Acting as the main point of contact on all Quality matters, internally and externally.

- Maintaining and improving departmental operational performance, to meet the requirements of regulatory authorities, company Standard Operating Procedures (SOPs) and external and internal customers, with respect to quality, service, lead time and cost.

- High level resource planning. Providing direction and guidance to the Quality team.

- Managing, motivating, coaching and mentoring direct reports, to higher levels of management capability.

- Identifying and developing the Quality team structure.

- Preparing and justifying the Quality department's budget.

At Babajob we are building a company that helps people at the bottom of the pyramid elevate their class level by finding a better job. 2015 is an incredible year for Babajob.com. We added 3 million job seekers, 25,00,000+ Jobs and raised a Series B funding round from SEEK Limited. At Babajob we are connecting millions of Jobseekers with hundreds of thousands of employers. We operate in the hardest job verticals that serve the bottom billion. We are funded and backed by Vinod Khosla's Khosla Impact Fund and by Grey Ghost ventures. Babajob is the market leader and the fastest growing managed marketplace in India.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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