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03/06 HR
Manager at ARC Consulting

Views:1401 Applications:14 Rec. Actions:Recruiter Actions:2

Quality/Black Belt Role - F&A Process - Accounts Receivable - BPO (7-12 yrs)

Chennai Job Code: 223819

Should Be BB Certified

- Prior experience of working in F&A process (AR)

Brief Job Description :

- Drive quality deployment in the vertical

Key Accountabilities :

- Drive customer communication

- Drive Six Sigma and Lean projects

- Drive QNS within the team

- Drive SLA adherence / Customer CTQ - ensuring all parameters are met and corrective and preventive actions are taken

- Drive VOC actionable across the team and maintain/improve the scores

- Drive inputs from VOC for improvements

- Contribute and present in client/customer reviews/meetings

- Do goal setting with the team and ensure effective and measurable reviews and feedback mechanisms (MRC, Operations-review, dashboards, BQC- s)

- Follow appraisal and feedback mechanism

- Drive Continuous Improvement projects

- Initiate and best practice sharing across the team

- Drive people development by aligning to the Quality DNA program

- Drive culture of data based decision making

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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