Roles & Responsibilities:  - Responsible for team & team leads.  - Should be able to manage SLA on daily, weekly and monthly basis.  - Empower customer experience through increased customer satisfaction and self-help.  - Achieve superior business results through outstanding management of highly motivated, high-performing team(s) and the growth and development of individuals.  - Improve Customer Satisfaction through effective collaboration  - Very deep understanding of call centre tools, systems and processes especially CRM, ACD, CTI aspects  We are looking for people who have strong experience in managing a team and exposure to handling Internal as well as external Customers. The aspirants will ideally have excellent communication skills and have a strong process orientation and knowledge . This position entails a rotational off.   It would be added bonus if the aspirant has exposure to E - Commerce domain (Customer Service - Both Voice and Invoice).   About Purplle.com (www.purplle.com):   Purplle.com is a leading E-commerce company founded in the year 2012 by Rahul Das and Manish Taneja. Purplle.com is India's Leading On-line Destination for Personal Care and Grooming. Armed with 400 brands and 10,000 products, Purplle.com attracts 3-4 million beauty enthusiasts a month. Purplle.com Salons & Spa Finder is a hyper local salons listing and booking platform currently live in 4 cities with a catalogue of 7000 salons and spas.  Purplle.com has grown 400% YoY for the last three years and has captured 15-20% market share in the on-line beauty market

Mumbai

Purplle.com - Manager/AM - Customer Care - Voice & Non Voice 

Purplle.com - Manager/AM - Customer Care - Voice & Non Voice  ,Job Description for Purplle.com - Manager/AM - Customer Care - Voice & Non Voice  in Purplle.com in  Mumbai for (4-6) years of experience. Apply Now!

Job Description for Purplle.com - Manager/AM - Customer Care - Voice & Non Voice  in Purplle.com in  Mumbai for (4-6) years of experience. Apply Now!