PSR Consulting Services - Manager - IT Sales

IT sales professional: Job description (PSR Consulting Services PVT Ltd)

- IT business development manager:

The work of an IT sales professional falls into three main areas of pre-sales, sales and post-sale support of services and solutions.

- The first area involves supporting pre-sales activities by giving detailed information about technical specifications and the ways in which they could meet a customer's needs. This often includes demonstrating those features before a sale. In some cases it also involves responding to a PQQ (pre-qualification questionnaire) and then, if short listed, replying to a more detailed ITT (information to tender) document.

- The actual sale involves negotiating a commercial agreement to the benefit of both the customer and supplier.

- Technical support, which follows the sale, may include solving faults and problems, or maximizing the use of software features, as well as advising on appropriate user training.

Typical work activities:

- The role requires significant interaction with clients, which may be face-to-face or over the telephone. The varied tasks carried out by IT sales professional include:

- understanding customers' diverse, specific business needs and applying product knowledge to meet those needs;

- ensuring quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers' systems and processes, and then documenting them;

- identifying and developing new business through networking and courtesy and follow-up calls;

- cold-calling in order to create interest in products and services, generate new business leads and arrange meetings;

- preparing and delivering customer presentations and demonstrations of the software, articulately and confidently;

- marketing and promoting a portfolio of products by writing and designing sales literature and through attending industry events;

- maintaining awareness and keeping abreast of constantly changing software's services and solutions;

- developing effective sales plans using sales methodology;

- providing technical advice to customers on all aspects of the IT services and solutions

- advising on software features and how they can be applied to assist in a variety of contexts, such as accounting, manufacturing or other specialist areas;

- meeting sales targets set by managers and contributing to team targets;

- networking with existing customers in order to maintain links and promote additional products and upgrades;

- responding to tender documents, writing proposals, reports and supporting literature;

- managing your own diary in order to organise and prioritise daily and weekly goals;

- Contributing to team or progress meetings to update and inform colleagues.

Candidates need to show evidence of the following:

- self-motivation and a competitive, results-driven attitude;

- passion, dedication and focus;

- a good level of technical understanding with enthusiasm for new technology and its commercial uses;

- stamina, resilience and the ability to work well under pressure;

- articulate and confident presentation skills and professional telephone manner;

- time-management skills and the ability to prioritise;

- attention to detail;

- persuasive and influential verbal communication skills;

- a strong team spirit;

- business awareness;

- a full, clean driving licence if the job includes regular travel to clients' premises.