Project Manager - International BPO

Job Title Manager Project

Reporting to AGM/DGM - Projects

Location Mumbai / Chennai

Key Purpose- The Manager is responsible for delivering the required numbers as per standard guidelines agreed between our clients and Operations. Needs to ensure a watertight plan ensuring optimum utilisation of various sourcing channels for timely delivery as per agreement of Minimum skills between business and training. Managing stakeholders and sites independently.

Customer:

- Gather customer requirements

- Works with the internal & external clients closely to understand the business needs.

- Keeps stake holders updated on the project delivery.

Operational Excellence:

- Planning and Defining Scope

- Activity Planning and Sequencing

- Resource Planning

- Developing Schedules

- Time Estimating

- Cost Estimating

- Developing a Budget

- Documentation

- Creating Charts and Schedules

- Risk Analysis

- Managing Risks and Issues

- Monitoring and Reporting Progress

- Strategic Influencing

- Business Partnering

- Working with Vendors

- Scalability, Interoperability and Portability Analysis

- Controlling Quality

- Benefits Realisation

People & Culture:

- Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problem, and make decisions that enhance o

Organizational effectiveness.

- Lead: Positively influence others to achieve results that are in the best interest of the organization.

- Imbibes organisational values and governing principles.

- Establishes innovative systems and procedures to deliver and continuously improvises on them.

- Takes Ownership of every individual's performance and monitors team attrition.

- Ensures that he/she completes the certification program stipulated for the specific process for own self development.

Financial:

- Ensuring that the project cost is within the budget

- Plan for cost optimisation

- Monitor all budgeted project expenditures

- Manage all project funds according to established accounting policies and procedures

- Ensure that all financial records for the project are up to date

- Prepare financial reports and supporting documentation for funders as outlined in funding agreements

- Six Sigma / Lean Certified

- Results / outcome orientated

- People focused

- Excellent written and verbal communication skills

- Exceptional negotiation Skills

- Ability to build strong relationships.

- Vendor management.

- BFSH Project Management Experience

- Should have managed at least 3 projects (End to End)

- Should have led at least 3 projects directly

- Must have managed vendors

- Must have experience in managing at least 1 large / complex projects.

- Stakeholder management.

Sachee