SIIG – Quality Team

Years of Exp - 4-12

Location: Mumbai

Role : Project and Change Management

Project engagement and review based traveling to ICICI offices in PAN India

Function: SIIG

Issued on :

Functional Objective:

To enable Quality thinking and Systematic Project Management approach in ICICI bank to create a workplace transformation and achieve strategic objectives.

Dimensions:

All functions and business verticals of ICICI Bank in India and abroad

Key Result Areas.

Broad KRA parameters

- Identify, drive & lead process initiative; quality projects.

- Initiate & lead process improvements.

- Drive high impact improvement projects.

- Responsible in establishing & driving quality culture in the organization.

- To engage with business as a mentor & champion of Quality; identify in consultation with business owners, quality projects & lead in delivery of these projects.

- To accelerate workplace & business process transformation by engaging breakthrough methodologies to enhance quality in products, services, process etc.

Key activities under Financial perspective:

- Facilitate number of agreed projects as per the time plan

- Define the MOS and Annualized financial impact – business case & signoff

- Timely execution and delivery of project benefits

- Optimize cost through manpower rationalization, automation & engage with process re-engineering.

- Meet collection targets through call centre, skip tracing & leads.

Business Capacity Building:

- Nurture Replication, Sustainance of End to End projects – identification to facilitation

- Involve the relevant functions and eliminate wastes in all forms through applying – Total Employee Involvement and Total Waste Elimination principles

- Whilst driving improvement projects, coach, mentor & impart 'quality' trainings; knowledge Management

- Lead change management deployment projects.

- Process integrations & drive cost efficiency.

Customer Perspectives:

- Ambassador to promote Quality Agenda among all the functions along with stakeholders

- Conduct reviews and involve business groups, relevant stakeholders for direction setting and appreciation

- Adherence to SLM & escalation reduction.

Desired Qualifications and Experience

Hard Skills (Educational qualification, work experience & training/ certifications)

Must Have

- Formal Six Sigma certification of Black Belt

- Analytical skills and experience on Project/Change Management

- Process Management

Good to have:

- Engineering graduation, Management graduation

- Any certification in the Improvement methodology viz ISO, TQM, Six Sigma, COPC, PMP, Lean, Business Assessment framework etc

Soft Skills (Behavioral & Personality traits):

- Customer focused and Positive, go getter attitude

- Appetite to lead & engage with people

- Good interpersonal skills – connect with confidence - seniors, peer and subordinates

- Ability to Co-ordinate with functions, process and technology

- Good written and spoken communion skills

- Logical thinking and creative bend of mind

- Patience and ability to challenge

Please send your resume to pooja.menghani@ext.icicibank.com