Program Manager - (3-10 yrs)

Position Description: Program Manager

LOCATION Hyderabad, India

Responsibilities:

- Evaluate the business and competitive landscape, understand the current product and customer needs, and craft product goals and strategies

- Use website analytics and customer feedback to understand the current website experience to identify opportunities for improvements

- Drive policy changes and returns reduction activities that ensure the best customer experience and cost for returns

- Drive product development efforts including writing complete and detail-oriented product requirements documents and ensure clear communication of those requirements to the business, design, usability and development teams

Skills required:

- 8+ years of experience delivering solutions

- Bachelor's degree in Engineering or a quantitative discipline

- Expert knowledge of Microsoft Excel and proficiency in SQL and data mining

- Proven track record of taking ownership and driving results on technical projects

- Demonstrated ability to manage multiple sophisticated projects and competing priorities simultaneously

- Experience developing user experience goals, stories and requirements that can be used to create self-service support product specifications

- Collaborating with design, engineering, usability and program management teams both within customer service and across the company to test and launch self-service returns features accessible anywhere and anytime.

- Driving definition of scope and manage business case development and approval, requirements gathering/creation, prioritization, design review, and launch readiness of new self-service experiences.

Preferred:

- 3-6 years post MBA of experience

- MBA from premier B School

- Experience managing consumer-facing products in e-commerce

- Experience with agile or other program management methodologies

- Product development experience (including C++, Java, XML, messaging protocols, and Web Services)

- Strong written communication skills; this role will require the creation of content such as whitepapers and other written deliverables

Neha Arora
Manager
Quadrangle
(A division of Info Edge India Ltd.)
N-203, North Block,
Manipal Center, Dickenson Road,
Bangalore - 560042, India
Direct: + 91 80 40439019
Mobile: + 91 7204016689
www.quadranglesearch.com
www.infoedge.in
in.linkedin.com/pub/neha-arora/8/866/653/

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