We are working on a Program Manager - Customer Service - opening with Gwynniebee at New Delhi.  About the Company:-   Gwynnie Bee is a fast-growing company, headquartered in NYC with offices in Palo Alto and New Delhi, that is revolutionizing the retail space through a new subscription service for women's clothing by applying technology and innovation in areas that few have ventured into.  Gwynnie Bee is looking for a mid-level (4-7 years of experience) Program Manager who will be responsible for working with stakeholders to define key metrics and continuously improve performance of the Customer Service Team.  At Gwynnie Bee, Customer service is a key function and a pillar of our success.They firmly believe that the voice of customer drives their organization and helps them improve their processes.  This job is an excellent opportunity for someone interested in new age customer service, how it critically impacts a web-based business and in being centrally involved during the early stages of an exciting and fast-growing company.  Some key responsibilities include :  - Identifying key CS metrics and prioritizing short, medium and long term goals  - Planning, executing and monitoring collection of Voice of customer and its impact on all organizational functions. Working with stakeholders across organization to execute on the planned roadmap. Plan, measure and report improvement.  - Identify gaps that impacts customer experience. Planning new programs for CS, working with engineering team to automate processes, create tools and improve productivity  Key Skills:  - The ideal candidate for this position will be a self-starter with 4-7 year of experience in handling customer service as a strategic function, experience in setting up CS organization, developing metrics and showing significant improvement.  - Experience with web based business; working with cross-functional teams and managing a team will be a plus.Strong business judgment and deep analytical skills are required Degree in Engineering. An MBA from a institute of repute will be a plus  - Excellent oral and written communication skills are essential.

Delhi NCR

Program Manager - Customer Service - Internet/Online 

Program Manager - Customer Service - Internet/Online  ,Job Description for Program Manager - Customer Service - Internet/Online  in RightMinds Consulting in  Delhi NCR for (4-7) years of experience. Apply Now!

Job Description for Program Manager - Customer Service - Internet/Online  in RightMinds Consulting in  Delhi NCR for (4-7) years of experience. Apply Now!