Product Manager - Education Loan

Job description :

- Coordinating with cross-functional teams like Operations, Credit, Technology and Sales, to create and continuously enable changes in changes in application form, workflows, policies etc.

- Defining new processes and documenting of processes related to the loan life-cycle

- Undertaking projects to identify gaps in processes and initiate corrective action wherever required, including improvement in end-to-end login-to-disbursement turnaround time

- Monitoring & improving lead-to-login, login-to-approval & approval-to-disbursement ratios of the call-centres

- Strategically responsible for customer experience - Innovation, Conceptualize and Implement Digitization of customer service framework, Product development and management, New CRM implementation and integration,Automation of customer service processes, and redesigning of core system to support mobility

- Taking complete ownership of user experience across all our products

- Create prototypes and design flow; present the mock designs to the team/ management and seek approval to take live

- Driving digital penetration of customers through various initiatives and projects

- Enhanced the data collection process with some validations to reduce the overall TAT

- Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth

- Scope and prioritize activities based on business and customer impact

- Research new technological trends so as to figure out how to incorporate them into products

- Lead the development of project plans, schedules, budgets, and appropriate systems documentation

- Facilitate team input into various stages of product development and design

- Define and analyze performance metrics & prepare project status and feature