Role: Senior Delivery Manager

Reporting To: CEO

Location: Gurgaon

Deliverables:

- This role has sole responsibility for end to end delivery for multiple simultaneously running projects/engagements being executed from India Office, it includes accountability for all aspects of plan, deliver and operate, including direction and integration of Product owners, onshore Program Managers, employees and 3rd party agencies for successful portfolio delivery

- Plan, provide and manage resources for all projects across all tracks being run from India Office

- Accountable for the scope, schedule, quality and budget of the portfolio inclusive of scope definition, requirements, estimates and documentation like proposals, SOW and implementation of the same.

- Management of P&L reports at project level and organization level to ensure negligible decline in profit

- Regular Financial and delivery reports to CEO and required stakeholders to keep them on same page from status and profit perspective

- Responsible for managing and monitoring resource utilization and regular reporting to CEO to identify opportunity to invest or ramp-down if required

- Primary point of contact from India location for delivery heads of other locations to ensure right and timely information is shared with counterparts

- Responsible for engagement with CEO, CTO and HR to create and enhance right level of expertise and services in the organization

- Collaborate with CEO, CTO and HR to identify opportunities and risks to delivering the organization services to clients or onshore counterparts inclusive of technology and resourcing

- Engage with business development, sales, Finance, IT infrastructure, CTO and other stakeholders in the leadership to be aligned with organization norms with impact on delivery

- Participate in all business development and planning discussions for the portfolio being executed from India based on understanding of skills, competencies and capabilities of the team as well as the priorities

Experiences:

- MS/MBA/MCA or equivalent preferred

- 8+ years of total experience with at least 5 years in Project Management

- Extensive skills in program management, with a focus on key delivery processes to have flawless execution, high quality and on time delivery

- Strong knowledge and exposure of Global Services HR, Quality and Finance policies and governance

- Exceptional ability to balance strategic, tactical, and operational thinking and execution in a dynamically evolving business environment

- Demonstrated ability to run all aspects of complex projects i.e. risk assessment and mitigation, resource management, budget management, communication, operations etc.

- Extensive experience in all types of development methodologies, expertise in Agile is preferred

- Exposure and extensive experience in managing digital transformation programs for a client which includes UX, platform development, SEO/Analytics etc.

- Experience in managing and executing bigger portfolio including whole product lifecycle (Process Definition thru system Retirement)

- Excellent working knowledge of tools such as MS Project, JIRA, Basecamp, Version One, Invision, GIT

Skills:

- Clear, effective and frequent (daily) communication to all stakeholders

- Excellent communication and interpersonal skills

- Excellent analytical and quantitative skills

- Strong negotiation, mediation and facilitation skills

- People management qualities must include excellent team building and motivation, performance management and employee development

- Leadership skills to build a strong program management team provided leadership to leads, mentor them to be good project managers and a strong leader in the organization

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