Process Trainer - Customer Service Process - BPO

Hiring Process Trainer for a email and chat Customer Service Process for a leading BPO in Chennai .

Candidate should have-

Minimum 1 year of Classroom Training experience in a BPO/KPO set-up

- Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner

- Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player

- Have demonstrated leadership skills; be able to take the lead in making improvements and resolving issues

- Be strategic in developing solutions and process improvements