Process/Sales Trainer - BPO

Create Process training material like FAQ's, training manuals, Presentations, handouts.

- Determines training requirements and reviewing results of trainer coaching; evaluating training effectiveness.

- The candidate should be able to drive ethical selling techniques and improve agent capability through mentoring and continuous coaching sessions.

- Analyze Training requirements, design to Trainee expectations, and deliver high quality training within committed time frames.

- Smooth transitioning of new hire training batches to the production floor.

- Preparing Handover and batch release reports for Operations.

- Present data on training performance and actively participate in reviews.

Desired Profile for Process Trainer:

- Should have 1 -3 years- experience as a Process/Sales Trainer with BPO Industry.

- Should have experience in coaching and feedback sessions.

- Should be well versed in Grammar/ Pronunciation.

- Ability to design, deliver and evaluate training for batches of various sizes.

- Knowledge of training and development techniques.

- Recognized certification(s) in the field of training would be an added advantage.