Salary Range: 7 - 11 LPA

We have an urgent opening for Process Manager (Quality Analyst) with one of the Leading MNC in Bangalore.

Job Role : Transactional Quality

Designation : Process Manager.

Location : Yeshwanthpur, Bangalore.

Experience : 7+ years (Relevant Experience in Transactional Quality 5 years)

Note: 3Yrs as an Assistant Manager or Manager on papers required.

Job Descriptions :

- Trainings/certifications (mandatory)

- Lean Six Sigma Green Belt certified/Black Belt trained

- ISO 9001/ISO 27001 Basic and/or Advance courses

- COPC/CMMI framework

- Any other recognized/relevant Quality certifications from leading institutes

Experience :

- Min relevant work experience 5 years (in Quality assurance, Risk & Compliance, Process/Business Excellence functions)

- Min overall work experience 7 years (preferably in BPO/KPO industry, after graduation)

Primary Responsibilities :

- Liaise with the Quality Manager for overall QA Deployment Framework

- Lead the CQA function across both locations i.e. Bangalore and Shimoga

- Coordinate with cross location teams with regards to standardization of CQA activities

- Manage a team of Quality TLs/Senior QTLs and around 50+ QA associates

- Provide continuous support, coaching and mentoring to the QTLs and QA team

- Deploy and monitor activities within the standard Quality Assurance framework

- Drive Innovation and Change management within the organization

- Provide regular process level analysis and dashboards for management reviews, external meetings etc.

- Assist the Quality Manager to define and document standard QA processes and practices

- Interact with internal/external stakeholders regarding effective deployment and sustenance of QA framework

- Develop thorough understanding of the business and Insurance/F&A domain

- Actively involve self in risk mitigation, re-engineering activities across all processes

- Participate in trainings for Insurance domain, Six Sigma, Lean and other quality concepts for self development

- Lead and participate in org level process improvement and innovation events

- Be seen as the Change agent in the organization by the management and at the grass root level

Required Skills :

- Analytical thinking and ability to slice/dice data to come up with concrete inferences

- Problem solving and Innovative thinking

- Effective coaching and mentoring skills

- Communication and interpersonal skills

- Should be detail oriented and meticulous

- Good at prioritization and goal oriented

- Ability to work in a demanding environment and good at multi-tasking

Additional Nice To Have Skills :

- Past experience in deploying Quality Assurance framework at organization level

- Experience in Insurance domain is a definite plus

- Good negotiation and influencing skills

- Should have sound knowledge industry wide Quality trends, standards and practices

Anjali
040-39834039

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