Purpose of the Job:-

- To plan and lead Customer Experience initiatives on implementation of BPR , Six Sigma, Lean Process approach, and knowledge management initiative to achieve excellence in all business KPIs in Customer Experience function.

Ket Responsibilities:-

- Process / Policy Design & Business Process Reengineering.

- Mentoring Lean Six Sigma Project Teams across customer experience vertical.

- Facilitating Internal and External audit teams, creating process & policy checklist to ensure all critical and non critical factors are audited in the processes.

Qualification :- Engineering/MBA from a premier institute

Industry:- Preferably from Telecom/Consulting group/Consumer durable

Please drop in your CV at nidhi2.sharma@in.airtel.com

Nidhi Sharma
Talent Acquisition
Bharti Airtel Limited
Airtel Center,Gurgaon