Recruitment Consultant at Ikya Human Capital Solutions Pvt. Ltd
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Process Consultant/Re-engineering/Transformation (10-25 yrs)
We are looking for Master Blackbelt / Blackbelt / Greenbelt certified candidates
Role: Process Re-engineering / Process Consultant / BPM / Optimization / Excellence / Improvements
Position:- Senior Level and Top Level
Location: Hyderabad / Bangalore / Chennai / Gurgaon / Delhi
Job Description:
- Drive continuous improvement culture through training, coordination and implementation of principles of Lean/ Six Sigma in day-to-day operations in KPO/BPO/ITES/BFSI.
- Lead through hands-on application of Lean tools to eliminate waste and execute high-impact process improvement projects in addition to mentoring and facilitation of Green Belt projects
- Analyze current situation (As-is), identify improvement opportunities and recommend measures (To-be) to re-engineer processes.
- Act as a Change Agent and work closely with Operation, Transition, Training, On-site teams and Clients to optimize Quality, Efficiency, Cost and Customer Value in multiple client engagements.
- Communicate and collaborate with internal stakeholders and customers (both at onsite and off-shore) to understand their pain areas - working to apply their insights to challenge and modify current approaches/ways of doing things
- Work closely with Operation and consulting teams to obtain input of diverse views, facilitate generation of ideas, analyze operational risks (FMEA), extend support in managing client escalations (RCA/CAPA) and work across traditional functional boundaries to mitigate risks and establish common goals to deliver value to the business
- Design and implement KPI measures, measurement systems and visual tracking controls/dashboards to manage process performance for sustainability and continuous improvement
Profile of Desired Candidate:
- Excellent Senior Stakeholder Management
- Must be certified MBB / Black Belt / Green Belt from a reputed certifying body/organization (e.g. ASQ or equivalent) with excellent command in Lean/Six Sigma methodology.
- Experience in BFSI / ITES / BPO
- Experience in doing consulting roles with Global Organizations.
- Experience of working in a global and virtual team/consulting assignment would be a definite advantage
- Must have hands-on experience in project management tools.
- Must have excellent analytical, presentation & communication skills
- Must have high energy levels and ability to influence senior stakeholder
Lenin Kumar
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