Pride Technologies - India Business Head - HR Business Services

India Business Head

Our Mission Statement:

Our mission is to treat our stakeholders better than anyone in our industry by attracting, equipping, and retaining the best individuals who will work as a team in achieving our corporate objectives. Our stakeholders include our clients, our employees, our temporary workers, our vendors, our investors and others.

Organization Summary

About us: Pride Technologies consulting India private limited is a premium BPO, Technology and Human capital management service firm. We have our headquarters in New York and have global branches across North America, Brazil and India. To know more about us, visit us at www.pridetech.in

Job Description: India Business Head

Location: Chennai / Mumbai

Department: Business Development

Process: Client Acquisition & Management

Position Summary (Basic Purpose of the job):

We are recruiting for an - India Business Head- based out of Chennai/Mumbai, India. The position entitles to acquire new/manage clients in IT, ITES, BFSI and E-commerce verticals.

Job Description:

- Responsible for revenue generation and profitability of the new/existing client accounts.

- Responsible for strategy and creating business plans vertical wise.

- Responsible for setting and calibrating annual sales targets apart from working with the delivery team to achieve the same.

- Responsible for bringing in new initiatives involving end-to-end solutions (RPO/HRO).

- Responsible to ensure that the Customers are satisfied with our services; by creating a feedback mechanism, in coordination with the respective delivery heads.

- Monitoring the process of communicating to the Business Support & Commercial departments, regarding the Invoicing, billing details and receivables coordination.

- Ensure that the teams (Business Development) receive the required training input for acquiring the desired competencies needed for business development.

- Conduct internal - Daily/ Weekly/ Monthly/ Half Yearly reviews for the business team.

- Review customer feedback, surveys and complaints, and evaluate action taken.

- Promote SIRG initiatives and the awareness of customer requirements throughout the organization

- Responsible for renewal and review of contracts/ SLAs

- Prepare resource/project estimates and pre-proposal (RFP) documents for clients

- Preparation of Performance Management reports, etc., as applicable

- Interact with Customers for expediting resolution to any anomalies in services and/or operations.

- Ensure minimization of outstanding receivables.

- Travel regularly to all client locations for review meetings with the client contacts.

Subject Matter Expertise:

- Acts as a Subject Matter Expert for customers and business team

- Good understanding of HR Services (IT & Non-IT)

- Know and interpret basic legal and statutory stipulations governing contract employment in India

- Assist in developing and approving guidelines for performance and process improvement.

- Promote employer branding, for the ultimate recognition as - the best employer.

Job Requirements:

- Overall experience of 10+ Years in HR Business Services

- Applicants need to be in People Management role and should have minimum 4-5 years of experience in the same role

- General HR practices knowledge and knowledge of HR regulations

- Excellent verbal and written communication skills

- Strong attention to detail and organizational skills

- Good networking and relationship building skills

- Good presentation skills

- Strong judgment and instincts, ability to manage escalations to resolution

- Able to prioritize in complex, fast-paced environment

- Able to audit self and others for a very high level of accuracy

Work Timings:

Regular day shift