Focus of the Function:

OTC:

Key Roles and Responsibilities:

- Will be required to drive growth discussions with the clients in the order management / customer service area and generate revenue for the company.

- Additionally, the person would participate in a lot of other important activities like building new capabilities, developing benchmarks etc. for Order Management / Customer Service activities.

- Participate in client discussions and demonstrating Order Management / Customer Service capabilities and credentials.

- Develop client proposals clearly articulating the overall value proposition and benefits to be delivered in the Order Management / Customer Service area

- Should be able to discuss with GRMs/GOLs and Sales team and identify opportunities to increase penetration in order management / customer service domain.

- Perform detailed assessments when required including process mapping, metric gathering and data analysis

- Support the overall build and refinement of the practices in Order Management / Customer Service domain - developing insights, best practices, technology solutions etc.

- Experience of working on technology products is desirable

- Develop, coach and mentor the subject matter experts on the team to help execute the commercial, sales and operations processes seamlessly

Knowledge, Experience, Education:

Essential:

- Must have strong operations experience of managing delivery within Order Management / Customer Service domain

- Experience of working with customers, understanding challenges, objectives and working through issues

- Must have excellent communication, presentation and analytical skills.

- Must be willing to travel if / as needed

Desirable:

- Prior solutioning experience

- Green Belt / Black Belt who has done projects in Order Management / Customer Service would be desirable

Specific competences ( Essential):

- Excellent communication - verbal and written

- Strong Presentation skills

- Influencing skills

- Creative thinking/innovative mindset

- Commercially Savvy

Specific competences (Desirable):

- Judgement

- Personal effectiveness

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.