Job Location: Mumbai and Bangalore  Onsite Experience( Prior) is mandatory  Total years of experience: 13+ years  - Design & Solution understanding for End User domain, using products from various vendors (Service Desk, Desktop Support Solution, MS Exchange, Lotus Notes, Antivirus, Blackberry, Asset Management, VDI including Electronic Desktop Management e.g SMS, BMC Marimba, SCCM, Altiris, BMC toolset etc)  - Demonstrates Leadership and takes complete solution ownership for his domain for the RFP response  - Provide the technical solution for their functional area as part of a bid or proposal.   - Provide support to the functional group personnel working on bids and/or proposals  - Assist in the development of functional group processes, activities and products that support bid activity.  - Apply commercial interpretation to the technical solution to create a proposal that is sales-oriented.  - Assist with the transformation requirements to the point of demonstrating ability to change the current state of operation to a more appropriate and standard environment  - Understand the Functional Area and know how to apply standards.  - Provide input into the Statement of Work.  - Understand the relationship between Cost and SLA/SOW/Due Diligence, and communicate this to New Business Solutions.  - Have a decent level of Industry standards knowledge to help understand the current environment/RFI.  - Well versed with Infrastructure L1 technologies and monitoring methods  Desired Skills and Experience:  - Strong understanding and architectural knowledge of Service Desk, Desktop Support Solution, MS Exchange, Lotus Notes, Antivirus, Blackberry, Asset Management and VDI including Electronic Desktop Management  - Should have awareness of ITIL processes  - Create service model framework in line with RFP requirements  - Ability to define, articulate, estimate and cost the complete End User Services solution covering People, Processes and tools  - Good Presentation/Communication and Writing skills  - Should be able to understand the client's business and technical requirements and translate them to the technology solution  - Should have clear perspective and approach for meeting business objectives with the use of technology solutions  Secondary Skills:  - Understanding and architectural knowledge of VDI Solutions  OR  Understanding and architectural knowledge of Microsoft Products (Lync, SharePoint, Exchange, SCCM, Virtualization) or other monitoring tools  For details: 9810069251

Mumbai

Bangalore

Practice Lead - End User Domain/Service Desk 

Practice Lead - End User Domain/Service Desk  ,Job Description for Practice Lead - End User Domain/Service Desk  in Techs To Suit Inc. in  Mumbai Bangalore for (14-17) years of experience. Apply Now!

Job Description for Practice Lead - End User Domain/Service Desk  in Techs To Suit Inc. in  Mumbai Bangalore for (14-17) years of experience. Apply Now!