Piramal - IT Business Analyst/Project Manager - Consumer Care - Salesforce Automation

Job Title: IT Business Analyst / Project Manager

Business Unit: Consumer Care

Domain: Pharma

Location: United Kingdom Band/Grade: Band 3

Department; Group: Information Technology Status: New/Replacement New

Degree of Travel required to: As required

Purpose of Job:

IT Business Analyst / Project Manager for Consumer Care

Key stakeholders External Internal: Business Head / Site Head Corporate IT

Reporting structure Role directly reports to: Bhavesh Gandhi Positions that report into this role:

Essential Qualifications Graduate, Post Graduate preferable

Graduation from Engineering discipline would be an added advantage

Essential Experience a) Minimum 10-12 Years of IT experience

b) Minimum 7-8 years- experience of Business-IT experience (enabling Business as a support function)

c) Minimum 7-8 years- experience as Business Analyst / Project Manager role

d) Core experience in requirement gathering, testing, roll-outs and change management

e) Experienced in roll out of both SAP and non-SAP application

f) Training of Business Stakeholders during roll-out and ongoing support

g) Dual Reporting (Corporate IT / Business) would be an added advantage

h) Exposure to basic end-user support would be an added advantage

i) Working in Manufacturing environment is desirable

j) Experience of working in United Kingdom would be an added advantage

Job Conditions :

Values:

Knowledge - Expertise - we strive for a deeper understanding of our domain

- Innovation - we aspire to do things creatively

Action - Entrepreneurship - we are empowered to act decisively and create value

- Integrity - we are consistent in our thoughts, speech and action

Care - Trusteeship - we protect the interests of our customers, community, employees, partners and shareholders

- Humility - we aspire to be the best, yet strive to be humble

Key Roles/ Primary Responsibilities (80-85%) - Application Support/Roll Out:

- Business Relation Manager role with various business functions & technical functions for the below points :

a. Internal Customer Management,

b. Software Development Life Cycle

c. Budget Management

d. Business Process Management

e. Vendor Management

- Play an active role in Project Implementation / Roll-outs as a Business Analyst / Project Manager (SAP & non-SAP e.g. HRMS, Quality Management Systems, Helpdesk / Project Management tools, Collaboration tools, etc.)

- Be part of Core Project teams for any IT initiative

- Be the IT Single Point of Contact (SPOC) for Business

- Manage internal business stakeholder expectations before Project Initiation, during Project Execution and post Go-Live and effective Change Management

- Project Management : Monitoring / Tracking of project milestones / action items, effective Status Reporting to key stakeholders, Escalation

- Usage of tools like MS Projects, Visio etc.

- Requirement gathering and analysis, Identify opportunities for business process automation and highlight key benefits to the business, Converting Business Requirements into IT specifications

- Training business stakeholders during IT project roll outs

Additional (Secondary) Responsibilities (15-20%) - assist Infrastructure team based at other site/location where hands and feet support is required for the below activities:

- Provide helpdesk support and resolve problems to the end user's satisfaction

- Monitor and respond quickly and effectively to requests received through the IT helpdesk

- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority

- Modify configurations, utilities, software default settings, etc. for the local workstation

- Utilize and maintain the helpdesk tracking software

- Document internal procedures

- Assist with on-boarding of new users

- Install, test and configure new workstations, peripheral equipment and software

- Maintain inventory of all equipment, software and software licenses

- Report issues for escalation

- Manage PC setup and deployment for new employees using standard hardware, images and software

- Assign users and computers to proper groups in Active Directory

- Perform timely workstation hardware and software upgrades as required-

Soft Skills :

- Excellent Written and verbal communication

- Business case development

- Excellent inter-personal skills

- Team Player