Through a phased approach, the Global Business Shared Services (GBSS) Center will deliver various services within the Finance & Accounting, HR operations & Supply Chain domains.

- The General Manager - Solutions & Transitions would be responsible for designing the proposed solution for delivery of services and then to lead the rollout & set up of the Shared Service centre.

Role directly reports to : Vice President - Global Business Shared Services

Essential Qualifications:

- MBA/ Post Graduates with prior experience in SSC advisory/BPO and setup.

- Preference would be given to candidates with additional professional qualifications like CA & CMA or equivalent.

- MBAs from a premier institute, CAs of high merit.

Essential Skills & Experience:

- 11 to 13 years of relevant experience in Shared services or BPO environment.

- Experience should be across the life cycle from initial Solutioning, transition & ongoing operations.

- Exposure and significant knowledge across multiple domains - Finance & Accounting, HR, Supply Chain, Sourcing and Procurement, Analytics and Reporting, in particular

- Excellent Project Management skills and Solution creation/designing skills

- Ability to translate business needs into system/process definitions

- Adept in process mapping & documentation.

- Experienced in redesigning optimal processes (with necessary controls built in) and handling projects.

- Ability to prioritize workloads and work to tight deadlines

- Proven abilities in the areas of managing complex outsourcing programs/shared services transitions, developing effective customer relationships and developing/delivering presentations that get results

- Expert ability to successfully manage large, complex multi-tower projects across all phases from inception to implementation across various industries

- Expert presentation, verbal and written communication skills with the ability to articulate complex ideas in easy to understand business terms to all levels of management.

- Excellent interpersonal & influencing skills

- Ability to manage and lead a team through a change programme.

- Ability to constructively challenge others and get results through other people

- Experience focused on transformation aspects particularly Global Business Services, operational improvement and offshoring.

- Demonstrates working knowledge with MS-Office suite of software applications and tools, including: Microsoft Word, Excel, PowerPoint, MS Project & MS-Outlook.

- Good listener with analytical mind

- Excellent decision making skills in a fast paced environment

- Attention to detail, effective management skills, professionalism, positive attitude and a willingness to work in a team-oriented environment

- Strong exposure in creating a high performance-driven culture, employee engagement & customer centricity

Key Roles/Responsibilities:

- Be the single point of accountability for all solution and transition activities.

- Support VP, SSC in conceptualizing and then take ownership of driving the execution activities

- Design transition solutions, including the development of cost estimates, staffing requirements and transition plans

- Perform all aspects of transition program management, including plan development, resource planning and allocation, tracking and improvement planning

- Lead the creation and execution of due diligence plans for new sites being considered for transition.

- Present and negotiate the transition solution to the internal stakeholders (site specific) during the planning stage.

- Plan, lead and manage the transition of identified services while ensuring effective staff utilization, (internal) customer satisfaction and tight leash on cost (of transition and ongoing service delivery).

- Manage transition governance at multiple levels during transition

- Execute the transition as per the plan

- Provide leadership to cross-functional team members involved in transition

- Ensure the Operations team meets service level commitments upon completion of transition

- Provide effective handoffs to the site Finance/Supply Chain leads (key internal customer) and General Manager Operations/Delivery prior to the end of transition

- Bring the transition to steady state by enabling the delivery team to successfully run the transitioned services

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